Santiago Airport Arrival Guide: Step-by-Step

Santiago Airport Arrival Guide: What to Expect Upon Landing

Is this your first time in Chile? Then you’re probably wondering what to do when you arrive at Santiago Airport. This guide walks you through every step, from the moment you get off the plane until you reach downtown Santiago. You’ll avoid confusion, save time, and start your journey on the right foot.

This article was created with the insights of Karina González, a professional with over 17 years of experience at Santiago Airport. Her practical knowledge will be your best ally for a smooth and safe arrival.

Prepare for Arrival While Still on the Plane

Many travelers don’t realize they can get a head start while still in the air:

• Keep your passport and boarding pass handy.

• Save your Chile accommodation address.

• Download transport apps like Uber, Didi, or Cabify if you’ll use mobile internet.

These simple steps will make things easier once you land.

Aerial Views of Chile: Welcome from the Andes

From your window seat, the Andes Mountains welcome you to South America. In winter, their snow-covered peaks offer a breathtaking sight. If you’re seated on the left, you may even catch a glimpse of Mount Aconcagua.

Santiago’s International Terminal (T2): Your Gateway to Chile

Arturo Merino Benítez International Airport features a modern T2, with signage in both Spanish and English. Spacious and bright, it’s designed for passenger comfort.

Need special assistance? In Chile, Motion Chile offers free services like wheelchairs—just request them in advance with your airline.

Santiago Airport Arrival Guide: Step-by-Step Instructions

Step 1: Immigration (PDI)

Follow the signs to Policía Internacional (PDI) after disembarking. Be ready to present:

• Your passport or ID card (if you’re from Mercosur)

• Your boarding pass

• The address and dates of your stay in Chile

You’ll receive a Tourist Card, required for exiting Chile. If lost, it can be replaced at PDI.

Step 2: First Customs Control

Next, you’ll go through a hand luggage inspection by Customs. Expect X-rays and trained dogs.

Tip: Be honest if asked about food or products. Following the rules makes the process quick and smooth.

Step 3: Duty-Free Shopping

Before retrieving your checked baggage, you’ll walk through a duty-free zone. You’ll find chocolates, perfumes, liquor, and more.

Look for deals—and have your passport ready for payment.

Step 4: Baggage Claim

Check the screens for your assigned baggage carousel. If you brought special items (like a bike or a pet), head to the special belt near Dunkin Donuts.

If your luggage is damaged, report it immediately to your airline’s office.

Step 5: Final Customs Check & Declaration

With your bags in hand, proceed to the final Customs area. Some bags are flagged with blue or red tape, meaning they’ll be scanned or inspected.

You must submit a customs declaration form—either on paper or digitally using a QR code.

Connecting Flights at Santiago Airport

LATAM passengers:
Go to the international connections counter at T2. Do not exit the international zone.

Other airlines:
Exit T2, walk to T1, go up to the third floor, and check in again.

Tip: Walking between terminals takes about 10 minutes.

Getting from Santiago Airport to the City Center

Choose from these safe and reliable transport options:

• Official taxis: Book at the official counters (before exiting or outside doors 3 and 5). Avoid offers from unauthorized drivers—they can be scams.

• Shared shuttles: More affordable if traveling light.

• Public buses: Companies like Turbus or Centropuerto leave from door 4 and go to central Santiago. Pay with cash or card.

• Rideshare apps (Uber, Didi, Cabify): Pick-up is at Expreso 1 (door 5) or Expreso 2 (door 2). Cross the street and follow the orange signs.

Karina warns about “pirate” drivers—unauthorized transporters who charge abusive rates. Always avoid them.

Helpful Services Inside Santiago Airport

Santiago Airport offers several amenities that can ease your arrival:

• Currency exchange: Multiple locations available, though downtown offers better rates.

• ATMs: Best located between doors 1 and 2 near Banco Santander.

• Car rental offices: Found on the first floor, between doors 2 and 3.

• Restaurants and cafés: Options like Starbucks and La Picá are open 24/7.

• Pharmacy & first aid: IST emergency center between doors 1 and 2. Pharmacy is at door 5 (6:00 to 22:00 hrs).

• Free Wi-Fi: Register with your email and birthdate to connect.

Arrival Time Estimate at Santiago Airport

• High season: 1 to 2 hours

• Low season: 30 minutes to 1 hour

Your Chilean Journey Begins Here

Knowing what to do at Santiago Airport sets the tone for a relaxed and confident arrival. With insights from expert Karina González, this Santiago Airport arrival guide gives you everything you need for a smooth entry to Chile.

Want to know more about Karina? Read her full biography here.